Technical Support Assistant jobs in United States
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Insight Global · 3 weeks ago

Technical Support Assistant

positionAnn Arbor, MI, US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Insight Global is a company focused on technology support, and they are seeking a Technical Support Assistant. The primary responsibilities include answering calls from store locations, troubleshooting issues, and participating in training to enhance problem-solving skills.

EmploymentHuman ResourcesRecruitingSales
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H1B Sponsor Likelynote

Responsibilities

Answering calls from store locations and opening support tickets
Troubleshooting when possible
Escalating tickets when needed
Participate in training to ensure they can troubleshoot and resolve issues properly
Remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.)
Follow up with customers to ensure calls are resolved and closed promptly
Provide support to co-workers to ensure effective sharing of best practices
Increase knowledge through continuing education classes

Qualification

IT support experienceHelp Desk experienceCustomer service experienceBasic networkingBachelor’s Degree

Required

2+ years of experience with IT support, help desk, etc
Ability to work on weekends
Experience receiving support calls and remoting in to resolve issues
Strong customer service experience

Preferred

Bachelor's Degree preferred; not required
Familiarity with basic networking

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase