Sherwin-Williams · 4 days ago
Director Digital Customer Success and External Partnerships
Cleveland, OH, United States
Full-time
Onsite
Director/Executive
$131K/yr - $170K/yr
8+ years expSherwin-Williams is committed to inspiring and improving the world through innovative paints and coatings. The Director of Digital Customer Success and External Partnerships will drive customer success via digital strategies and manage key external alliances to enhance customer experiences and business insights. This role also oversees a team focused on the adoption and success of Sherwin-Williams' digital tools.
ChemicalManufacturingSales
Responsibilities
Identify, negotiate, and manage strategic partnerships that align with company goals
Drive revenue and profit through Digital Alliance partnerships
Collaborate with digital product, technology and data partners to provide solutions that enhance customer value and deliver business insights
Develop joint go-to-market strategies and playbook with internal and external partners to drive customer success and business growth
Develop customer advocacy initiatives and leverage feedback loops for continuous improvement of digital partnerships to drive digital strategy
Oversee the team responsible for driving adoption and customer success of Sherwin-Williams owned digital experiences and tools
Selling Retail Media Opportunities to third party vendors
Manage team and/or agency partners to help manage and execute partnership relationships
Qualification
Required
Bachelor's Degree or Equivalent Experience
8+ years of experience in field sales, customer success and/or marketing
Excellent leadership, communication, sales and negotiation skills
Ability to work cross-functionally and align teams on shared goals
Strong analytical skills with a data-driven approach to decision-making
Thrives in a fast-paced work environment, keeping a positive attitude and fostering team spirit
Preferred
Proven track record in scaling customer success programs through digital initiatives
Experience in paint industry, specifically with paint professionals in the residential repaint segment
Exposure to SaaS solutions, API technology, Retail Media Networks, data syndication and/or digital product management processes
Experience with AI-driven customer success tools
Benefits
Relocation Package: Yes, Within Company Policy
Wide range of world-class benefits designed for you
Retirement to health care
Total well-being to your daily commute
Company
Sherwin-Williams
Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1964-02-11IPO
Leadership Team
Heidi Petz
Chief Executive Officer
Recent News
2026-01-22
The Motley Fool
2025-12-21
2025-12-05
Company data provided by crunchbase