Avion Hospitality · 6 days ago
Front Desk Agent
Houston, TX, US
Full-time
Onsite
New Grad, Entry LevelAvion Hospitality is seeking a Front Desk Agent to provide outstanding guest service and manage guest registrations. The role involves greeting guests, handling reservations, and ensuring a positive experience during their stay.
AccountingConstructionFinanceHospitality
Responsibilities
Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
Handle requests for information, mail and messages in an efficient and courteous manner
Answer guest inquires about hotel service, facilities and hours of operation
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
Establish and maintain good communications and team work with fellow associates and other departments within the hotel
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting scenario
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
Use proper two-way radio etiquette at all times when communicating with other associates
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
Qualification
Required
High School diploma or equivalent required; College course work in related field helpful
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
Ability to participate in the creation of an enjoyable work environment
Preferred
Experience in a hotel or a related field preferred
Company
Avion Hospitality
Avion Hospitality is a hospitality company that provides finance, accounting, construction, and capital planning solutions.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Robert Burg
Founder, President and CEO of Avion Hospitality
Lynne Roberts
Chief Investment Officer
Company data provided by crunchbase