Fairmont Homes Group · 1 month ago
Part - Time Bellperson
Austin, TX, US
Full-time
Onsite
New Grad, Entry LevelFairmont Homes Group is a leading luxury property in Austin, offering a unique opportunity to join their guest services team. As a Bellperson, you will be responsible for providing a warm welcome to guests, delivering luggage, and assisting with various guest needs throughout their stay.
CommercialConstructionResidential
Responsibilities
Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas
Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders
Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager
Ensure all luggage is collected from guestrooms within the standard time
Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard
Handle all Guest property with extreme care
To assist with room changes as directed by the Front Office
Ensure that all long-term Guest luggage is stored correctly and logged in the correct manner
Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager
To assist in the departmental training of new colleagues
Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination
Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity
Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code
Maintain amicable and co-operative working relations with other departments in the Hotel
Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Be aware of the departmental schedule and to always be on time for duty
Qualification
Required
Proficient in English (verbal & written)
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
Must be flexible in terms of working hours and willing to work overnight
Prior experience in customer service an asset
Must be able to lift up to 25kg
Benefits
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
Founded in 1966
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase