TEKsystems · 1 week ago
Customer Service And Claims Agent
Torrance, CA, US
Full-time
Onsite
Mid Level
$26/hr - $26/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service and Claims Agent. This role involves assisting customers and dealers with inquiries, resolving issues, and managing claims related to vehicle service contracts while maintaining a high volume of phone interactions.
Information Technology
Responsibilities
Answer customer questions and resolve problems with balance quality and efficiency
Process correspondence and contract cancelation in an accurate timely manner
Claims Services Agents are responsible for assisting dealers and customers with Vehicle Service Contract (VSC) repair and maintenance claims
Will handle minimum of 35+ phone calls per day
Ability to multitask and document data in a timely manner
Agent answers high volume of incoming calls and can efficiently respond to questions about coverage, exclusions, policy and procedures
Agent is responsible for managing complex claims of a high dollar amount
Must be flexible and a team player
Perform miscellaneous office tasks: team assignments rotate monthly
Qualification
Required
Experience with customer service, problem resolution and experience in financial institution preferred
Ability to multitask using different computer systems as needed
Attention to detail and open to coaching
Position does require understanding of vehicle operations and warranty claims
Agent would be responsible for working with dealers and in some cases independent inspection company to determine vehicle service contract coverage
Ability to gather and analyze data to make complex decisions involving vehicle repairs
Listen and communicate in a clear and respectful manner and attention to detail and open to coaching
Good telephone skills, customer orientation, interpersonal skills, communication and planning and organizing
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase