Robert Half · 2 weeks ago
Help Desk Analyst II
Broken Arrow, OK, US
Full-time
Onsite
Entry, Mid Level
2+ years expRobert Half is seeking a Help Desk Analyst to join their dynamic team in Tulsa, Oklahoma. In this role, you'll serve as the first point of contact for customers seeking technical assistance, providing expert phone support and troubleshooting a variety of IT issues.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Respond to client inquiries via phone, email, and chat with professionalism and empathy
Diagnose and resolve technical problems across desktop, network, and application environments
Document all issues, solutions, and follow-up actions clearly in their ticketing system
Work collaboratively with team members and escalate complex issues as needed
Educate users on best practices to enhance their IT experience
Qualification
Required
At least 2 years of experience in help desk or IT support roles
Exceptional customer service and communication skills, especially over the phone
Familiarity with Microsoft Windows operating systems
Experience with service desk ticketing tools, such as ConnectWise
Strong troubleshooting abilities and a proactive mindset
Ability to multitask and prioritize in a fast-moving environment
Company
Robert Half
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10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase