Magma Math · 1 month ago
Customer Success Manager (Grand Rapids)
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
2+ years expMagma Math is one of the world’s fastest-growing edtech companies, transforming math education through AI. The Customer Success Manager will oversee a portfolio of district partners, ensuring educators successfully implement and derive value from Magma's products and services.
Higher Education
Responsibilities
Build and maintain strong, trust-based relationships with district leaders and teachers as their primary point of contact
Understand each district’s unique needs and objectives as they pertain to their larger goals for Magma in the classroom
Regularly communicate with customers to check on their satisfaction and provide assistance
Guide new customers through the onboarding process to ensure a successful implementation
Provide virtual and onsite training and resources to help customers effectively use Magma’s products and services
Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal
Identify growth opportunities and work with Account Managers to expand customer accounts
Strategize about low usage and at risk accounts, working closely with Account Managers to ensure our customers’ successful renewal
Encourage and support satisfied customers to become advocates, encouraging them to participate in case studies and testimonials
Gather customer feedback and insights to inform product development and improvement
Analyze customer data and usage patterns to identify trends and opportunities for improvement
Qualification
Required
2-5 years of work experience as a Customer Success Manager
Previous work in ed tech and/or education
Desire to work in a scale-up environment
Proven track record of building and retaining strong relationships
Self-led and goal oriented
A curious mindset with a strong eagerness to learn and understand the product's technical aspects
Proactive problem solving and strong organizational abilities
Experience in using data and evidence to inform decision-making
High-energy and strong interpersonal skills
Confidence and ease when speaking to large groups of people
Flexibility with working across timezones and willingness to travel
Benefits
Supportive, highly collaborative team environment
We invite your innovative ideas! Magma is open to new solutions and approaches.
Visiting our partner districts is a blast!
An opportunity to work on a meaningful mission and have an exceptional impact on education, society, and how children learn math across the world
Company
Magma Math
Magma Math is a K-12 math solution that encourages students to show their work and enables teachers to understand their students' thinking.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase