CFS · 9 hours ago
Systems Support Analyst
South Bend, IN
Full-time
Onsite
Mid, Senior Level
$45K/yr - $55K/yr
3+ years expCFS is seeking an experienced System Support Specialist to join their IT team. This senior-level role provides advanced technical support for computers, mobile devices, systems, and network infrastructure, focusing on improving IT operations through automation and best practices.
Human ResourcesStaffing Agency
Responsibilities
Act as an escalation point for advanced issues involving hardware, software, networking, and mobile devices
Identify recurring problems, conduct root cause analysis, and implement long-term solutions
Work closely with IT teams, internal departments, and vendors to resolve technical incidents
Develop and implement automation to streamline routine IT processes
Lead or participate in IT projects including system upgrades, network configuration, and security improvements
Assist with deploying and managing enterprise systems such as cloud services and virtualization platforms
Support backups, restorations, and disaster recovery procedures
Manage IT assets, procurement, and configuration of hardware and software
Monitor and respond to system security alerts and ensure compliance with IT security standards
Install and maintain network cabling (Ethernet and fiber), perform patching, and maintain organized cabling infrastructure
Maintain and apply knowledge of current cybersecurity threats and implement required updates
Create technical documentation and contribute to a shared knowledge base
Provide clear, timely communication to end-users and explain technical concepts in understandable terms
Participate in on-call rotations, including after-hours or weekend support when needed
Maintain reliable attendance and flexibility during emergencies or urgent issues
Reliable transportation required
Qualification
Required
Minimum 3 years of experience in enterprise-level IT support
Strong problem-solving and critical-thinking ability
Excellent written and verbal communication skills
Ability to multitask and work effectively under pressure
Experience supporting diverse user environments
Strong organizational skills and attention to detail
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase