Liberty Group South Africa · 3 days ago
Key Account Manager (Specialty Pharmacy Technician)
Dallas, TX
Full-time
Onsite
Mid, Senior Level
2+ years expLiberty Software is seeking a specialty pharmacy expert and customer service champion to partner with existing pharmacy clients as a Key Account Manager for their MID Group. The role involves serving as the main point of contact for specialty pharmacy accounts, providing dedicated support and ensuring superior customer service.
Financial ServicesHealth CareInsuranceLife Insurance
Responsibilities
Operate as the point of contact for any and all software matters specific to onboarding and maintenance of specialty pharmacies
Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
Ensure the timely and successful delivery of solutions to clients' unique needs such as configuring and customization of Liberty's software, work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc
Communicate clearly with clients about status of purchases, trouble tickets, and requests
Assist with high severity requests or issue escalations as needed
Clearly document client's software issues and escalate appropriately
Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client's unique needs
Provide web-based training of Liberty's pharmacy software to clients
Become an expert on Liberty's software in order to answer questions and guide clients in best practices for their specific needs
Assist in other areas when needed
Qualification
Required
2+ years' experience in a specialty pharmacy setting or supporting pharmacies strongly preferred
Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
Proven ability to manage multiple projects at a time while paying strict attention to detail
Professional and friendly demeanor is a must
Excellent listening and critical thinking skills
Preferred
Bachelor's degree preferred
Certified pharmacy technician a plus
Benefits
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
Company
Liberty Group South Africa
At Liberty we believe that knowledge shared can change people's realities, every day.
Founded in 1957Gauteng, NA - South Africa, ZAF
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-04-02
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