Meaden & Moore · 9 hours ago
Desktop Support Analyst
Cleveland, OH
Full-time
Hybrid
Mid Level
$31/hr - $34/hr
3+ years expMeaden & Moore is a leading CPA and business consulting firm, recognized for excellence in both the workplace and with clients. As a Desktop Support Analyst, you will provide hands-on and remote support, empowering colleagues to work efficiently and securely in a hybrid, technology-driven environment.
Consulting
Responsibilities
Serve as a trusted partner for end users, providing responsive support for hardware, software, and connectivity issues—onsite and remotely
Proactively monitor, diagnose, and resolve incidents using modern ITSM tools and automation platforms
Maintain and optimize device and software inventories, leveraging cloud-based asset management and analytics
Collaborate with IT and business teams to streamline onboarding, device deployment, and lifecycle management
Support a diverse range of devices (PCs, Macs, tablets, mobile, peripherals) and ensure seamless integration with cloud services, collaboration platforms, and enterprise applications
Document solutions, best practices, and knowledge articles to enable self-service and continuous improvement
Participate in technology evaluations, pilot programs, and recommend innovative solutions to enhance productivity and security
Contribute to IT projects, including system upgrades, migrations, and digital workplace initiatives
Ensure compliance with security, privacy, and accessibility standards
Provide after-hours support as part of a rotating on-call schedule to maintain business continuity
Qualification
Required
Passion for technology and a growth mindset—staying current with IT trends, cloud solutions, and digital workplace tools
Strong communication and collaboration skills, with a focus on delivering exceptional customer experiences
Ability to work independently and as part of a cross-functional team in a fast-paced, agile environment
Experience supporting Windows, macOS, and mobile platforms; certifications (CompTIA, Microsoft, Apple, or HDI) are a plus
Familiarity with cloud productivity suites (Microsoft 365, Google Workspace), endpoint management, and cybersecurity best practices
Organizational skills and attention to detail for managing multiple priorities and projects
Associate or bachelor's degree in Information Technology or related field, or equivalent experience
3+ years in IT support or a similar role
Benefits
Your choice of medical programs
Generous PTO and holidays
401k matching
Profit sharing
Various perks
Several bonus opportunities
Company
Meaden & Moore
Meaden & Moore is an accounting company specializing in accounting, forensic accounting, and business consulting services.
201-500 employees
H1B Sponsorship
Meaden & Moore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Jim Carulas
Chief Executive Officer
Jerry Walsh
Partner
Recent News
Seattle TechFlash
2025-06-01
Columbus Business First
2025-02-01
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