Diversified Energy Company · 6 days ago
Director Call Center for Owner Relations
Birmingham, AL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expDiversified Energy Company is seeking a Director of Call Center for Owner Relations to lead a team responsible for managing inquiries from royalty owners and partners. The role focuses on ensuring timely responses, team leadership, process management, and cross-functional collaboration to enhance customer experience and operational efficiency.
EnergyOil and Gas
Responsibilities
Execute and operate the strategy for daily operations of the Owner Relations team
Creation and continuous improvement of metrics and expectations for case management, workload balancing, and performance monitoring
Coaching, training, and development opportunities to team members to ensure high-quality service delivery
Act as the escalation point for complex or sensitive owner issues, including potential litigation or high-risk disputes
Collaborate with internal departments such as Land, Accounting, Revenue, and Legal to resolve owner inquiries
Monitor key performance indicators (KPIs), including case resolution times, owner satisfaction, and compliance metrics
Oversee technology applications related to the Owner Relations team, the Owner Relations Portal, and participate in continuous improvement updates to all applications
Own program for hiring, onboarding, and training of new analysts and contractors as needed
Create and drive efficient customer experience through multiple channels with an emphasis on self service capabilities
Qualification
Required
Bachelor's degree
Strong leadership, communication (written/verbal), and problem-solving skills
5+ years of experience in owner relations, land administration or customer service within the oil and gas industry
Strong knowledge of mineral ownership, royalty payments, and division of interest concepts
Strong proficiency with required software and call center systems; ServiceNOW, 8x8, EnergyLink, Enertia
Preferred
Prolonged periods working at a desk in front of a computer
Must be able to lift up to 15 pounds at a time
Company
Diversified Energy Company
Diversified Energy Company is producing natural gas & oil wells in multiple regions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$789.86M2025-09-17Post Ipo Secondary· $78.56M
2025-02-19Post Ipo Equity· $123.3M
2023-09-26Post Ipo Debt· $425M
Leadership Team
Rusty Hutson
Chief Executive Officer
Brad Gray
President & Chief Financial Officer
Recent News
2026-01-13
MarketScreener
2025-12-17
2025-12-05
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