Daikin Applied Americas · 3 days ago
Director of Service Operations
Auburn Hills, MI 48309
Full-time
Onsite
Director/Executive
7+ years expThermalNetics, LLC is a growth company focused on providing innovative HVAC solutions and ensuring comfortable indoor environments. The Director of Service Operations will lead and optimize HVAC service operations, focusing on high-quality service delivery, operational efficiency, and team development.
Consumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)Manufacturing
Responsibilities
Provide operational support for the long-term vision and business plan for the HVAC Service Division, aligned with company goals and core values
Analyze financial statements, and operational metrics to improve productivity, profitability, and cost efficiency
Implement strategies and execute maintenance/service agreements to increase revenue and strengthen customer relationships
Identify and pursue new service offerings, markets, and partnership opportunities through industry networking and competitive analysis
Lead, mentor, and develop the service team, including hiring, training, and performance management
Foster a culture of safety, accountability, collaboration, and technical excellence
Oversee Foremen and Team Leads, providing guidance, support, and clear operational direction
Implement training programs to ensure all technicians remain current with evolving technologies, safety standards, and best practices
Manage day-to-day service operations to ensure on-time, high-quality project delivery that exceeds customer expectations
Develop and manage the departmental budget, ensuring financial performance aligns with company targets
Maintain compliance with company safety policies and procedures
Oversee vehicle, tool, and equipment inventory to ensure technicians are properly equipped
Review departmental expenses and implement cost-control measures
Build and maintain strong relationships with employees, coworkers and key clients to ensure satisfaction, retention, and repeat business
Serve as a senior company representative in communications with customers, vendors, and suppliers
Oversee the resolution of escalated customer issues and ensure a high level of service recovery
Provide direct oversight through Project Managers on large and strategic projects
Qualification
Required
In-depth knowledge of HVAC systems, local codes, and industry regulations
Strong financial acumen with experience managing P&L and departmental budgets
Proven leadership, communication, and interpersonal skills
Excellent organizational and problem-solving abilities, with a focus on quality, customer satisfaction, and continuous improvement
Minimum [7] years of experience in HVAC service management or related field
Company
Daikin Applied Americas
Daikin Applied delivers superior air quality and energy efficiency to every solution with innovation in advanced technology, IoT, and next generation compressors.
5001-10000 employees
H1B Sponsorship
Daikin Applied Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ashish Srivastava
SVP, Chief Digital Officer (CDO)
Jeff Shusta
Senior Vice President, Corporate Strategy & Development
Recent News
Twin Cities Business
2025-12-30
2025-12-11
Company data provided by crunchbase