Pella Windows & Doors of Montana · 15 hours ago
IT Software Technician
Pella, IA, United States
Full-time
Onsite
New Grad, Entry LevelPella Corporation is a leading manufacturer of windows and doors, recognized for its innovation and design. The IT Software Technician will provide technical support for end users, troubleshoot issues, and develop standard work documents while ensuring high levels of customer service.
Building Materials
Responsibilities
Day to day support of existing environment – Tiers 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance, etc.) Tier 3 support will be handed off to other teams
Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects
Support internal IT-based support systems. Can include, but not limited to ITSM, PPM, Orion. Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing
Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage
Qualification
Required
Two-year degree in a computer related field or equivalent experience
Basic understanding of one or more of the following: Relational databases, Report writing tools, Windows server operating systems, Unix operating systems
Benefits
Individualized talent development plans
Cross-functional experiences
Opportunities for career advancement through personal and professional development
Company
Pella Windows & Doors of Montana
Since 1987, Pella Windows & Doors, Inc.
Founded in 1987
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase