NOC Analyst-Hybrid jobs in United States
cer-icon
Apply on Employer Site
company-logo

GuideIT ยท 1 day ago

NOC Analyst-Hybrid

positionPlano, TX
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

GuideIT is a US-based technology services company focused on delivering value to customers through technology alignment and optimization. They are currently seeking a NOC Analyst to join their team, responsible for Level 1 systems monitoring, scheduled patching activities, and overnight operational support for infrastructure systems across multiple environments.

Information TechnologyProfessional ServicesSoftware
check
H1B Sponsor Likelynote

Responsibilities

Monitor infrastructure systems and execute approved patching activities for servers, WAPs, switches, and firewalls
Follow defined patching schedules and maintenance windows, including validation and documentation of patch completion
Provide overnight monitoring and operational coverage in a 24x7x365 environment
Serve as a floating resource, filling in for team members during PTO, holidays, and schedule gaps
Engage with Infrastructure teams for downed devices, patch-related issues, and high-priority incidents
Perform initial troubleshooting and escalate unresolved incidents appropriately
Ensure accurate and complete documentation for all tickets handled
Investigate infrastructure and data anomalies to help determine possible root causes
Maintain working knowledge of supported systems and associated documentation
Perform Level 1 infrastructure activities (incidents and service requests) using established, repeatable procedures
Ensure clear handoffs between shifts through detailed ticket notes and communication

Qualification

ITIL standardsPatching activitiesWindows ServerNetworking conceptsVirtualization technologiesTicketing systemsActive DirectoryAnalytical skillsCommunication skillsProblem-solving skillsDocumentation skillsFlexibility

Required

Strong adherence to ITIL standards and maintaining PCI compliance
Experience supporting or executing patching activities and adhering to patching schedules
Experience with Windows Server 2012, 2016, and 2019
Basic understanding of networking concepts (TCP/IP, VLANs, DNS)
Familiarity with virtualization technologies such as VMware or Hyper-V
Experience working within ticketing systems and meeting strict SLA timeframes
Experience with Active Directory, MFA, and related identity technologies
Ability to work overnight shifts on a consistent basis
Willingness to operate as a floating team member with schedule flexibility as needed
Strong communication, documentation, and interpersonal skills
Strong analytical and problem-solving skills

Preferred

ITIL training or certification
Experience using infrastructure monitoring tools
Hands-on patch management experience
Experience with workload schedulers (IBM Tivoli or similar)
Linux experience
Bachelor's degree or equivalent combination of education and relevant experience preferred

Benefits

Competitive pay
Performance-based bonuses
401(k)
Health, dental, and vision insurance
Paid holidays
Paid time off

Company

GuideIT

twittertwittertwitter
company-logo
GuideIT was founded by a group of five experienced business leaders who helped pioneer the IT outsourcing business.
dateFounded in 2013
location
Plano, Texas, USA
people-size201-500 employees
web-link
http://guideit.com

H1B Sponsorship

GuideIT has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2014-02-04Private Equity

Leadership Team

leader-logo
Bob Kelly
Chief Financial Officer
linkedin

Recent News

Newswire
GuideIT Enabling Customer Success With eCW Consulting, Optimization, Support
2022-08-25
Company data provided by crunchbase