Cutter & Buck · 1 day ago
Wholesale Customer Service Account Executive
United States
Full-time
Remote
New Grad, Entry LevelCutter & Buck is a leading sportswear supplier focused on serving wholesale customers. They are seeking a Wholesale Customer Service Account Executive to execute and improve order input and management processes, ensuring efficient fulfillment and a trusted customer experience.
ApparelFashionManufacturingProduct DesignSportsWeb Design
Responsibilities
Execute and continuously improve order input and management processes efficiently and accurately
Email/Manual Orders
Indexing Orders in Document Management
Conexiom order input
Order entry into SAP from customer purchase orders
Digital Order Input
Manage exceptions and outbound communication documents
Communicate with customer to assure production ready orders
Orders reflect accurate status to ensure always-on transparency for the customer
Issue Resolution/Solution Finding
Confirmations and Communication with customers
Work assigned phone queue times until 4pm PST
Be reliable and dependable with the ability to work occasional overtime if needed
Demonstrate a positive and professional demeanor and be solution oriented at all times
Demonstrate strong problem solving and prioritization skills in a changing environment
Have excellent written and verbal communications skills in English
Demonstrate experience with Outlook, Word and Excel
Demonstrate focus and attention to detail
Work independently and with a team with minimal supervision
Qualification
Required
Shift availability until 5pm Pacific Time zone is required with a Washington, Idaho or Arizona location preferred
Applicants will need to attest to meeting technical requirements for remote work functionality
Work assigned phone queue times. This position will be required to have phone queue hours until 4pm PST
Be reliable and dependable with the ability to work occasional overtime if needed
Demonstrate a positive and professional demeanor and be solution oriented at all times
Demonstrate strong problem solving and prioritization skills in a changing environment
Have excellent written and verbal communications skills in English
Demonstrate experience with Outlook, Word and Excel
Demonstrate focus and attention to detail
Work independently and with a team with minimal supervision
Benefits
Remote workstation
Employer sponsored medical/dental/vision benefits
Paid leave programs (sick, 10 paid holidays and great discounts on company products)
Paid Sick leave
Annual Vacation leave
Participation in our 401k plan with company match
Company
Cutter & Buck
Cutter & Buck is a manufacturer for high end market clothing in golf & other sports.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joel Freet
CEO
Recent News
2024-02-09
2023-12-23
The Produce News
2023-12-23
Company data provided by crunchbase