HVAC Customer Service Representative jobs in United States
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CFM Equipment Distributors · 2 days ago

HVAC Customer Service Representative

positionSacramento, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $25/hr
date1+ years exp

CFM Equipment Distributors, Inc is seeking an HVAC Customer Service Representative who will provide excellent customer service and act as a liaison for product and service information. The role involves processing customer orders, coordinating with logistics, and ensuring customer satisfaction through effective communication and collaboration.

ConstructionHeating Ventilation and Air Conditioning (HVAC)Mechanical EngineeringWholesale
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Culture & Values

Responsibilities

Field incoming calls and emails from installing contractors and field sales representatives for order placement, product quotation, product specification, shipping and inventory status
Process customer orders by entering them into ERP
Complete and transmit customer quotations
Identify and assess customers’ needs to achieve satisfaction
Coordinate with logistics to provide shipping and inventory information
Work with other Departments to mutually ensure customer satisfaction
Participate in ongoing training to increase knowledge base and skill set

Qualification

HVAC knowledgeCustomer serviceERP systemsMicrosoft OfficePrioritizeInterest in technical equipmentSpanishCommunicationTeam collaboration

Required

Previous HVAC knowledge or experience
Ability to meet deadlines and work in a fast paced environment
Ability to prioritize in dynamic environment
Excellent communications skills
Ability to collaborate in team environment
Call center: 1 year
HVAC sales: 1 year
Ability to Relocate: Sacramento, CA: Relocate before starting work

Preferred

Previous HVAC distribution experience
Strong computer skills and knowledge of Microsoft Office suite
Interest in technical/mechanical equipment
Knowledge of AHRI Ratings and equipment match-ups
ERP systems: 1 year
Spanish

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off

Company

CFM Equipment Distributors

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CFM Equipment Distributors is a wholesale HVAC and solar photovoltaic distribution company.
dateFounded in 1984
location
Sacramento, California, USA
people-size51-200 employees
web-link
https://cfmequipment.com

Funding

Current Stage
Growth Stage

Leadership Team

A
Andrew Barton
CEO
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Company data provided by crunchbase