City of Monroe, NC · 1 day ago
AIRPORT CUSTOMER SERVICE REPRESENTATIVE I
Monroe, NC
Full-time
Onsite
New Grad, Entry LevelCity of Monroe, NC is seeking an Airport Customer Service Representative I to provide customer assistance and support at the airport. The role involves monitoring communications, assisting customers with their needs, and maintaining operational records.
Government Administration
Responsibilities
Assisting customers and airport staff; monitoring and maintaining air to ground radio communications; maintaining the cash drawer; preparing and maintaining fuel invoices, records and files
Greets customers when entering the Fixed Base Operation (FBO) and ensures their comfort while visiting
Provides assistance to customers in taking care of passenger and pilot needs, such as ground transportation, catering, hotel reservations, etc
Handles incoming calls and responds to inquiries as required; ensures that telephone calls are handled professionally and thoroughly and that customer requests are fulfilled
Receives and processes customer orders and payment transactions; counts and balances cash drawer; prepares daily operation and cash reports for submittal to Airport Administrative Assistant
Monitors aviation tracking software; relays messages to line crew
Monitors security cameras and access gates; responds to requests, determines accessibility, and provides information as necessary
Receives, processes, and enters a variety of information into computer system
Performs related tasks as required
Qualification
Required
Performs intermediate skilled administrative support work providing customer assistance
Work is performed under the limited supervision of the Airport Lead Customer Service Representative
This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects
Work requires reaching, fingering, grasping, and repetitive motions
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Hearing is required to perceive information at normal spoken word levels
Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities
Assisting customers and airport staff
Monitoring and maintaining air to ground radio communications
Maintaining the cash drawer
Preparing and maintaining fuel invoices, records and files
Greets customers when entering the Fixed Base Operation (FBO) and ensures their comfort while visiting
Provides assistance to customers in taking care of passenger and pilot needs, such as ground transportation, catering, hotel reservations, etc
Handles incoming calls and responds to inquiries as required
Ensures that telephone calls are handled professionally and thoroughly and that customer requests are fulfilled
Receives and processes customer orders and payment transactions
Counts and balances cash drawer
Prepares daily operation and cash reports for submittal to Airport Administrative Assistant
Monitors aviation tracking software
Relays messages to line crew
Monitors security cameras and access gates
Responds to requests, determines accessibility, and provides information as necessary
Receives, processes, and enters a variety of information into computer system
General knowledge of standard office procedures, practices, and equipment
Good organizational skills essential
Ability to understand and follow oral and written directions
Ability to follow work procedures
Ability to post accounts and to perform mathematical computations with speed and accuracy
Skill in the use of a variety of office machines and some typing ability
Ability to establish and maintain effective working relationships with associates and the general public
Any combination of education and experience equivalent to graduation from high school and moderate customer service and retail sales experience
Possession of an appropriate driver's license valid in the State of North Carolina
Benefits
Comprehensive benefits
Company
City of Monroe, NC
The City of Monroe is a vibrant and progressive hub of retail, government, culture and industry in Union County.
Founded in 1844
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase