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Vervint · 7 hours ago

Associate EUS Technician

Grand Rapids Metro

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Vervint is a purpose-driven global consultancy empowering people and organizations to thrive in an experience-driven world. The Associate EUS Technician will provide essential technical support to users and maintain the functionality of clients' IT systems.

ConsultingIT InfrastructureSoftware

Work & Life Balance

Hiring Manager

Jessica Merriam

Responsibilities

Perform Tier I level support

Assist users who encounter technical issues, including problems with computer hardware, software networks, and other technology-related challenges

Diagnose and resolve technical problems by providing step-by-step guidance, troubleshooting, or escalating more complex issues to senior level team members

Maintain detailed records of each support request, including the issue description, troubleshooting steps taken, and the resolution provided

Use ticketing system to track and manage support requests efficiently and effectively

Support clients through on-call rotation

Qualification

Windows 7Desktop troubleshootingMicrosoft OfficeAdobe productsCustomer serviceMac troubleshootingProblem-solvingCommunication skills

Required

Customer service mindset, with an emphasis on empathy, problem-solving skills, and the ability to communicate clearly and patiently with people of diverse backgrounds and abilities while assisting users

Experience with Windows 7, 8.1, and 10

Experience with commonly used applications including Microsoft Office, Adobe products, and internet browsers

Willingness to participate in an on-call rotation and perform after hours work as needed

High school diploma or equivalent or combination of education and experience

Launching your career, at least 0-2 years of experience with desktop troubleshooting