Torrance Memorial · 5 days ago
Service Desk Analyst I - FT - Days
Torrance, CA
Full-time
Onsite
Entry Level
$28.13/hr - $43.08/hr
2+ years expTorrance Memorial is a hospital seeking a Service Desk Analyst I to maintain efficient and accurate operation of their Information System computer systems. The role involves troubleshooting technical issues, providing support to end users, and ensuring the smooth operation of the hospital's information systems.
Health CareHospitalMedicalNon ProfitPrimary and Urgent Care
Responsibilities
Handles complex and critical operational processing required during shift that requires greater experience, care, or training
Works with users to solve operational problems and helps to train users regarding minor equipment usage
Diagnoses and resolves technical issues remotely as needed
Troubleshoots the system and its components
Responds to requests from user department personnel
Documents all activities
Enters data for call detail logs
Identifies problems and works with the appropriate vendor to resolve. This includes writing a CSR to document problems and resolutions
Monitors computer room environment, hardware, system software, network, and application status and notifies departmental supervisory personnel of any problems or unusual situations
Minimizes waste of operational or processing resources
Understands that operator error could cause substantial financial loss to hospital and uses personal caution in all processing tasks and oversees that shift duties by other operators are also handled with caution
Works with highly confidential personnel and financial data and must understand need for security
Understands priorities of daily shift schedule at beginning of shift to accommodate special processing required for each day
Ensure all shift duties are complete and perform shift turnover with on-coming next shift
Qualification
Required
AA degree in computer or business related field
Two years experience in Information Systems
Windows 7/10 and network experience required
Understanding and experience with personal computer operating system specifications
Company
Torrance Memorial
Founded in 1925 by Jared Sidney and Helena Childs Torrance, Torrance Memorial Medical Center is a 443-bed, nonprofit medical center established to provide quality healthcare services predominantly to the residents of the South Bay, Peninsula and Harbor communities.
5001-10000 employees
H1B Sponsorship
Torrance Memorial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Bill Larson
Senior Vice President Finance/Chief Financial Officer
Derek Berz, MHA, CMAC, FACHE
Senior Vice President, Chief Administrative Officer
Recent News
2025-02-15
Company data provided by crunchbase