National Car Rental · 3 days ago
Customer Service - Customer Experience Representative - EYW Airport - Hiring Immediately
Key West, FL
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expNational Car Rental is part of Enterprise Mobility, the largest privately owned automotive rental and leasing company in North America. They are seeking a Customer Experience Representative to provide superior customer service and facilitate the rental process at Key West Airport.
LeisureRentalTransportation
No H1B
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Qualification
Required
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be willing to accept $22/hour
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be willing to work 7-days a week including weekends and holidays
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Company
National Car Rental
National Car Rental is a rental car company that serves the daily rental needs of the frequent airport traveler.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1997-02-01Acquired
Recent News
2025-10-28
Research and Markets
2025-04-18
2025-04-02
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