Dolese Bros. Co. · 15 hours ago
Customer Service Representative - Ready-Mix Concrete
Oklahoma City, OK
Full-time
Onsite
New Grad, Entry LevelDolese Bros. Co. is a respected employee-owned company in Oklahoma, committed to quality, safety, and community impact. The Customer Service Representative role involves managing heavy call volumes, scheduling concrete orders, and ensuring customer satisfaction through effective communication and problem-solving.
Building Materials
Responsibilities
Ability to accurately and efficiently input phone orders for delivery
Ability to schedule the shipment of concrete for each day to optimize our truck fleet, achieve operational efficiency, profitability and satisfy customer expectations
Answers inquiries by clarifying, researching, locating, and providing information
Ability to resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems
Ability to recognize opportunities to up-sell accounts by explaining new features
Continuing to update job knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Regular, reliable attendance at the worksite or assigned work location
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualification
Required
Ability to handle and resolve customer issues with diplomacy and professionalism
Able to work well and motivate others to achieve high levels of customer service and satisfaction
Self-motivated, organized and able to learn aspects of order taking / dispatching
Flexibility to meet changing daily production schedules and able to work under pressure
Able to interact professionally, with colleagues and customers
Strong Microsoft Office applications experience and utilization
Detail oriented and able to multi-task in fast-paced environment
Ability to present facts and recommendations effectively
Excellent interpersonal skills and a positive attitude that fosters effective relationships
Excellent verbal, written and comprehension communication skills
Must be able to work a flexible schedule including early mornings, nights and weekends
Ability to read, write and figure mathematical calculations
Willingness to work nights, overtime and weekends as required
Preferred
Verbal and written fluency in Spanish and English preferred
Experience using Command software preferred
Ready mix and concrete technical knowledge highly desirable
Knowledge of local contractors and the local metropolitan area preferred
Benefits
Profit sharing
Company
Dolese Bros. Co.
Dolese Bros. Co.is an employee-owned company that has been in business for over 100 years. The corporate office is in Oklahoma City, OK.
Founded in 1901
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase