Premier Truck Group · 6 days ago
Collision Center Service Advisor
Twin Falls, ID
Full-time
Onsite
Entry Level
2+ years expPremier Truck Group is dedicated to delivering the best employee experience and operational excellence. The Collision Center Service Advisor is responsible for greeting customers, managing service orders, assisting technicians, and ensuring quality service delivery.
Automotive
Responsibilities
Responsible for greeting customers coming into the service department for all service needs
Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
Open Repair Orders and close Repair Orders in times of customer/service overflow
Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
Assist service technicians in identifying opportunities to Up-Sell
Report all customer complaints to the Service Manager and/or the Assistant Service Manager
Inspect each departing job for quality and cleanliness
Finalizes paperwork upon completion of work and at end of shift
Check all cash schedules daily
Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc
Promote good housekeeping and safe work practices
Perform all other duties as assigned
Qualification
Required
A high school diploma or GED is required
A valid driver's license is required
Preferred
Minimum of 2 years' experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory
Benefits
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
Company
Premier Truck Group
Welcome to Premier Truck Group! The Premier Truck Group is committed to connecting premier products with premier employees, facilities and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Long
President & CEO
John Pruitt
Chief Financial Officer
Recent News
Fleet Equipment Magazine
2024-04-26
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