Deacon Jones Auto Group · 16 hours ago
Auto Customer Service Manager - Experience Req'd
Goldsboro, NC
Full-time
Onsite
Mid, Senior LevelDeacon Jones Auto Group is a customer-focused, growth-driven automotive dealership committed to delivering an exceptional experience at every touchpoint. As the BDC Manager, you will lead a high-performing Business Development Center, driving sales opportunities, elevating customer satisfaction, and strengthening the brand.
AutomotiveSales
No H1B
Responsibilities
Lead, coach, and develop a team of BDC Representatives to achieve appointment, follow-up, and conversion goals
Oversee all inbound and outbound customer communications, ensuring timely, professional, and consistent messaging
Implement effective phone, email, and text processes to maximize lead engagement
Monitor CRM activity, track KPIs, and report performance metrics to dealership leadership
Collaborate with Sales and Service Managers to support department goals and improve customer experience
Maintain scripts, workflows, and communication standards that align with dealership expectations
Handle escalated customer concerns with professionalism and care
Ensure all leads are followed up promptly and thoroughly
Recruit, train, and onboard new BDC team members as needed
Qualification
Required
Proven experience in an automotive BDC, call center, or customer engagement leadership role
Strong communication, coaching, and team-building skills
Ability to analyze data, manage performance, and drive results
High level of organization and attention to detail
Comfort working in a fast-paced dealership environment
Proficiency with CRM systems (e.g., VinSolutions, Elead, DealerSocket, etc.)
A positive, solutions-oriented mindset
Must be authorized to work in the U.S. without sponsorship and be a current resident
Pre-employment background checks are required, including MVR, and drug screening
Benefits
Health, dental, and vision insurance options
Paid time off and holidays
401(k) retirement plan
Employee discounts on vehicles, service, and parts
Ongoing training and professional development
Career advancement opportunities
Company
Deacon Jones Auto Group
Deacon Jones Auto Group is a car dealership and service center.
Founded in 1978
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richie Brady
Chief Strategy Officer
Company data provided by crunchbase