Connect America · 13 hours ago
Field Service Support Technician - Marietta, OH
OH, US
Full-time, Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrConnect America is a leading provider of connected care solutions, dedicated to helping aging individuals live independently. The Field Service Support Technician will provide in-home installations and support for Lifeline’s personal emergency response equipment, ensuring a positive customer experience and adherence to service standards.
Health CareMedicalService Industry
Responsibilities
Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service
Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner
Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products
Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards
Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use
Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required
Provides management with feedback and ides for continuous improvement
Occasional evening and/or weekend appointments required for emergency service work orders
Qualification
Required
Ability to operate basic machinery (fax machine, PC) dexterity to install hardware
Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)
Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change
Ability to organize and prioritize multiple tasks and to follow step by step installation instructions
Valid Driver's license (Up to 75% travel - local within 100-mile radius)
Adheres to uniform/dress code as required by the company
Ability to lift up to 40 pounds and ability to climb stairs
Benefits
Eligibility to receive mileage reimbursement
Company
Connect America
Connect America is a PA-based provider of life-saving personal emergency response monitoring services.
Founded in 2004
501-1000 employees
H1B Sponsorship
Connect America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2022 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknown2010-01-01Private Equity
Leadership Team
Janet Dillione
Chief Executive Officer
Ken Gross
Chairman
Recent News
Company data provided by crunchbase