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Lakes Gas · 8 hours ago

Customer Service Representative

Jenkins, MN

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Lakes Gas is the leading distributor of propane in the region, known for incredible service. They are seeking a Customer Service Representative to provide outstanding service to customers through walk-in, phone, and email contact while promoting the business to the community.

EnergyOil and Gas

Responsibilities

Providing excellent service to customers and potential customers, including walk-in, telephone or email

Working closely with the Branch Manager to schedule service work

Ability to close sales on inbound and outbound calls and emails

Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances

Responsible for the cash and credit card activities while performing account reconciliations

Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license)

Responsible for making daily deposits

Responsible for weekly and monthly reporting and must understand the importance of due dates

Monitoring and ordering office supplies and forms in accordance with company ordering procedures

Promptly and accurately coding vendor invoices for payment

Ability to lift 30 pounds to assist customers with cylinder fills

Availability for limited travel within Regional Area, as required

Ability during busy season (Oct-Mar) to be able to work Saturdays on a rotating schedule in support of branch operations

Driving customer retention and reinforcing strategies for growth

Qualification

Customer service skillsMicrosoft WordMicrosoft ExcelData entry skillsWeb-based applicationsCommunication skillsProfessional demeanorTeam collaboration

Required

Outstanding customer service skills, ideal if you like working with people

Working knowledge of Microsoft Word and Excel

Strong data entry skills to maintain and update customer data records along with product inventories

Enhanced communication skills both written and verbally

Ability to learn, manage and navigate web-based applications designed for the propane industry

Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices

Ensure compliance that the branch is operating per established company guidelines/policies and procedures

Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes

Ability to close sales on inbound and outbound calls and emails

Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances

Responsible for the cash and credit card activities while performing account reconciliations

Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license)

Responsible for making daily deposits

Responsible for weekly and monthly reporting and must understand the importance of due dates

Monitoring and ordering office supplies and forms in accordance with company ordering procedures

Promptly and accurately coding vendor invoices for payment

Ability to lift 30 pounds to assist customers with cylinder fills

Availability for limited travel within Regional Area, as required

Ability during busy season (Oct-Mar) to be able to work Saturdays on a rotating schedule in support of branch operations

Driving customer retention and reinforcing strategies for growth

Ability to work with and respectfully interact with other employees and/or customers

Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach

Conducting self in a professional business-like manner with customers, co-workers, and managers

Communicating with co-workers to ensure tasks are completed timely and accurately

Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws