Standex Engineering Technologies Group (ETG) ยท 9 hours ago
IT Support Specialist
New Berlin, WI
Full-time
Onsite
Entry, Mid LevelStandex International is a global industrial growth company focused on innovation across various sectors. The IT Support Specialist will provide technical assistance and support for computer systems, hardware, and software, ensuring smooth operations across multiple business units.
AerospaceLocal BusinessManufacturing
Hiring Manager
Janis Meyers
Responsibilities
Provide technical support for end-users across the business units, including shop employees and administrative teams
Utilize the IT Support ticketing system to monitor, escalate, update, and close requests
Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology
Support manufacturing systems such as ERP terminals
Maintain and support wired and wireless network connectivity across the facility, including production areas
Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
Coordinate with vendors and internal teams for hardware repairs and software updates
Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
Diagnose and resolve technical hardware and software issues
Install, configure, and maintain computer systems and applications
Support the deployment of new hardware and software
Maintain inventory of all equipment, software, and software licenses
Document internal procedures and update knowledge base articles
Escalate unresolved issues to the appropriate internal teams or vendors
Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
Ensure security and privacy of networks and computer systems
Participate in after-hours support rotation as needed for critical systems
Attend meetings and trainings as assigned
Complete projects as assigned
Qualification
Required
Bachelor's degree in information technology, computer science, or related field required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow)
Knowledge of Active Directory, Office 365, and basic networking
Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
Reliable transportation
Strong interpersonal and problem-solving skills
Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
Exceptional written and verbal communication skills
Ability to build and maintain strong working relationships
Ability to effectively manage time, multi-task, and pay close attention to details
Self-motivated professional with the ability to work independently and as part of a team
Regularly required to move, sit, and bend for various hours throughout the day
10-20% travel expected to divisional business units
Preferred
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171
Company
Standex Engineering Technologies Group (ETG)
Standex Engineering Technologies Group leverages best-in-class metal forming technologies, thought partnership in industry-leading consortiums and customer intimacy to design and manufacture cost-effective solutions for customers on their advanced designs in the aviation, space, defense and energy markets.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase