American Integrity Insurance Company · 2 days ago
IT Service Desk Technician (A/V Focus)
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expAmerican Integrity Insurance Company is a leading provider of homeowners insurance, serving over 400,000 policyholders across the Southeast. The IT Service Desk Technician (A/V Focus) will provide primary support for A/V systems and service desk support, ensuring reliable operation and user satisfaction in conference room technology and IT infrastructure.
Insurance
Responsibilities
Serve as the primary support resource for conference room and meeting space A/V systems, including display panels, cameras, microphones, speakers, control panels, and room scheduling technology
Provide real-time support for meetings, presentations, and hybrid/virtual collaboration sessions to ensure minimal disruption and high reliability
Perform routine testing, maintenance, troubleshooting, and documentation of A/V equipment and room configurations
Partner with IT leadership and vendors on the planning, implementation, upgrades, and lifecycle management of conference room technology
Create and maintain user guides, quick-reference documentation, and standard operating procedures for conference room usage
Train employees on proper use of A/V systems and collaboration tools
Proactively identify opportunities to improve reliability, usability, and standardization of A/V solutions across meeting spaces
Provide Service Desk support for requests via phone, email, and walk-ins and create Service Requests, Incident Requests and Problems via Service Management application
Assist with the planning, implementation, maintenance, and documentation of all facets of network and systems infrastructure, including the Application Development lifecycle
Assist and train customers in the operation of workstations, account access, phone systems, processes, and procedures
Assist with the management of company systems infrastructure, systems, software applications
Work within Service Management application to create detailed requests, work logs, and technical documentation
Use appropriate communication and documentation to inform team members of important issues and information which will improve team performance. Inform and coordinate with Operations and other computer users of procedures that could interrupt, affect or interfere with their job duties
Escalate issues to Tier Two, as needed, as well as appropriately set customer expectations for meeting SLAs and follow-up (i.e. when to contact and who will contact)
Participate in the on-call rotation as needed with Infrastructure and Operations staff. When on-call, be prepared to address technical issues at all times
Maintain healthy working relationships with customer base
Install, manage and maintain computer operating systems and software to support business needs
Assists with on-boarding and off-boarding IT equipment setup
Develop, implement, document, and maintain processes and procedures for information security and integrity
Qualification
Required
Associate's Degree in Computer Science or equivalent work experience required
Knowledge of Windows 10 or Windows 11, required
Ability to prioritize numerous tasks and quickly analyze issues and information and provide alternative solutions
Strong problem-solving and attention to detail
Experience researching technical issues and resolution implementation
Experience with computer operating systems and applications
Ability to address customer needs with a friendly demeanor and maintain an attitude of service
Ability to work in a team or individually to provide assistance, instruction, and training to internal clients
Demonstrated excellent customer satisfaction results and focus
Excellent initiative and execution
Ability to prioritize numerous tasks daily
Preferred
Bachelor's degree preferred
One (1) to Three (3) Years of Systems Administration experience or IT support role preferred
Previous experience or familiarity with A/V technology preferred
Familiarity with or willingness to learn Apple OSX, preferred
Relevant certifications are preferred but not required
Company
American Integrity Insurance Company
American Integrity Insurance Company is an insurance company specializing in homeowners and property insurance products.
201-500 employees
H1B Sponsorship
American Integrity Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (5)
Funding
Current Stage
Public CompanyTotal Funding
$60M2025-11-19Post Ipo Secondary· $60M
2025-05-08IPO
Leadership Team
Robert Ritchie
Founder and Chief Executive Officer
Jon Ritchie
President
Recent News
globallegalchronicle.com
2025-11-26
2025-11-20
2025-11-19
Company data provided by crunchbase