Virtual Engagement Quality Assurance and Training Manager jobs in United States
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Indegene · 1 week ago

Virtual Engagement Quality Assurance and Training Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

Indegene is seeking a Virtual Engagement Quality Assurance and Training Manager to support their virtual engagement programs. This role involves monitoring customer interactions for quality and compliance, identifying coaching opportunities, and implementing training programs to improve customer experience.

Health CareInformation Technology

Responsibilities

Monitor and evaluate virtual representatives’ live and recorded calls to HCP offices
Identify coaching opportunities and provide written and verbal feedback
Document virtual representatives’ call recording evaluations
Manage client calibration process for call quality and strategy alignment
Support and execute internal and external training sessions
Manage QA and training process documentation and timelines
Collaborate with internal and external training teams for new hire onboarding
Monitor and document completion of required training modules
Identify training opportunities and collaborate with internal and/or external stakeholders to develop relevant assets and workshops
Support training and quality management of softphone software and CRM call reporting
Collaborate with internal and external stakeholders to support program performance and achieving program KPIs

Qualification

Pharmaceutical sales experienceSales training experienceUnderstanding US healthcare systemProcess implementationAnalysisTelephone etiquetteTechnical troubleshootingOffice suite knowledgeCritical thinkingCreative thinkingProblem-solving skillsWritten communicationVerbal communicationOrganizational skillsLeadership skillsAttention to detailInterpersonal skills

Required

8+ years of experience in pharmaceutical sales
Understand the US healthcare system
Ability to influence and facilitate effective outcomes in an agile setting
Experience in the implementation of changes in processes
Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
Ability to demonstrate critical, creative thinking and problem-solving skills
Ability to produce clear and concise written and verbal communication
Strong organizational and leadership skills and attention to detail
Excellent interpersonal and communication skills and telephone etiquette
Comfort with troubleshooting technical difficulties
Office suite knowledge (Word, Outlook, Excel)

Preferred

Experience in sales training or management
Experience in inside sales
Bachelor's degree in Business or Life Sciences

Company

Indegene

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Glassdoor3.6
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Indegene enables global health care organizations address complex challenges and drive better health and business outcomes.
dateFounded in 1998
location
Princeton, New Jersey, USA
people-size5001-10000 employees
web-link
https://www.indegene.com/

Funding

Current Stage
Public Company
Total Funding
$368.45M
2025-06-04Post Ipo Secondary· $168.45M
2024-05-13IPO
2021-02-03Private Equity· $200M

Leadership Team

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Tarun Mathur
CTO
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Heidi Rapach
DIRECTOR OMNICHANNEL OPERATIONS & DELIVERY
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Company data provided by crunchbase