NFP, an Aon company · 2 days ago
Concierge Account Manager, Personal Insurance
London, CA
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $75K/yr
5+ years expNFP Corp is a leading company in the insurance sector, seeking a Concierge Account Manager for their Personal Insurance team. The role involves providing exceptional customer service, collaborating with various teams, and contributing to premium growth by upselling coverages.
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Responsibilities
Provide exceptional “One Stop Shop” customer service to clients including sales, service, and retention efforts to this group of clients
Collaborate with our PCG, Commercial, and other lines of business teams to offer an exceptional experience with NFP clients
Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
Stay up to date with insurer partner products, offerings, and market intelligence
Qualification
Required
RIBO license. AB General 1 and other provincial license's would be considered an asset
Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)
Typically, more than 5 years of personal lines experience
Proven experience working and managing a high volume of clients
Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
Ability to drive strong customer retention by providing a world-class customer experience
Exceptional quotation skills for cross-selling, upselling and remarketing
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others, both in person and virtually
Strong oral and written communications skills
Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
Ability to communicate clearly and explain complex concepts
Benefits
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Referral Commission Plan
Generous benefits plan including Health Care Spending Account starting on the first day of employment
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Reimbursement of license fees and professional membership dues
Company
NFP, an Aon company
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$948.45MKey Investors
HPS Investment Partners
2023-12-20Acquired
2018-05-10Post Ipo Equity· $198.45M
2017-02-17Post Ipo Equity· $750M
Leadership Team
Douglas Hammond
CEO
Caleb Noel
Executive Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase