Eurofins BioPharma Product Testing North America ยท 6 hours ago
Client Service Representative
Lancaster, PA
Full-time
Onsite
New Grad, Entry LevelEurofins Scientific is an international life sciences company providing analytical testing services across multiple industries. They are seeking a Client Service Representative to serve as the primary communication link between clients and laboratory operations, ensuring effective resolution of issues and managing client expectations.
Biotechnology
No H1B
Responsibilities
Serve as the primary communication link between the client and laboratory operations
Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
Interpret and communicate technical information and manage stakeholder requirements
Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
Work in a team-based environment to meet department and company goals
Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Qualification
Required
Excellent communication skills- with oral and written
Strong organizational skills and attention to detail
A strong desire to learn. Eurofins offers a comprehensive training program for this position
Ability to prioritize work autonomously
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
Authorization to work in the United States indefinitely without restriction or sponsorship
Preferred
Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment
Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus
Benefits
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Company
Eurofins BioPharma Product Testing North America
Eurofins BioPharma Product Testing is the largest network of harmonized bio/pharmaceutical GMP product testing laboratories worldwide providing comprehensive laboratory services for the world's largest pharmaceutical, biopharmaceutical and medical device companies.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase