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PickTrace · 7 hours ago

Implementation Specialist

Sacramento County, CA

Full-time

Hybrid

New Grad, Entry Level

PickTrace is an early-stage software start-up focused on workforce and harvest management solutions for large-scale farms. They are seeking an Implementations Specialist to support clients in effectively adopting their software, conducting training sessions, and collaborating cross-functionally to enhance customer success.

AgricultureFarmingInformation TechnologyInternetSaaSSoftware

Growth Opportunities

Responsibilities

Provide onsite support and assist to ensure clients are effectively adopting our software

Collaborate directly with Field users in building greater comfort with our application

Lead in-person training sessions to uplevel PickTrace users

Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback

Document and share learnings and feedback from clients and users across the business

Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes

Contribute to the vision and process for onboarding and support success

Qualification

Bilingual in EnglishSpanishAgricultural experienceCustomer service orientationCoachabilityCuriosityPreparationAdaptability to changeIntelligencePassionPrior successCompetitivenessBrevityExceptional communicationTeam playerWork ethic