Veterans in Healthcare · 1 day ago
Associate Director of Sales Operations
Los Angeles, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$128K/yr - $298K/yrVeterans in Healthcare is seeking an Associate Director of Sales Operations to lead strategic direction for Medicare Advantage Sales Operations. The role involves oversight of sales call center operations, broker support services, compliance frameworks, and training development to ensure organizational accountability and regulatory adherence.
Health CareMilitary
Responsibilities
Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements
Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)
Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight
Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels
Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards
Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution
Manage annual broker certification programs and online compliance-focused training modules
Qualification
Required
Lead strategic direction for Medicare Advantage Sales Operations with leadership and oversight responsibility for sales call center, broker support services, training and development, and technology enablement
Own organizational accountability for CMS compliance, audit readiness, and regulatory monitoring across all operations
Develop and maintain comprehensive CMS compliance frameworks, policies, and procedures aligned with regulatory requirements
Direct oversight and management of sales call center operations to achieve service level targets (80% answered in 20 seconds)
Develop annual call center staffing strategy to support sales forecast, including capabilities, training, CMS test calls, and compliance oversight
Coordinate annual CMS audits, delegated entity oversight reviews, and compliance monitoring across distribution channels
Oversee broker support team resources and commission accuracy with timely payments meeting CMS compliance standards
Own Salesforce platform and all related sales tools including broker portal, marketing tools, and lead distribution
Manage annual broker certification programs and online compliance-focused training modules
Company
Veterans in Healthcare
Veterans in Healthcare is a comprehensive source of career information and opportunities for military personnel transitioning.
Founded in 2012
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase