Saviance · 1 month ago
Analyst 2, Cust Contract Admin
Saviance is a company focused on providing medication management solutions, and they are seeking an Analyst 2 for Cust Contract Administration. The role involves managing customer-facing quotations, ensuring service standards are met, and supporting contract-related activities.
Information Technology & Services
Responsibilities
Interacting and proactively communicating with MMS Dispensing Sales team daily to manage the creation of customer facing quotations
Ensuring that the Tier I Quoting requests queue volume meets or exceeds department service and turnaround standards
Communicating with sales via email, MS Teams, GMB, or warm hand-offs via the Tier I Quoting “hotline”
Maintaining up-to-date and current knowledge of product offerings, applicable policies and procedures, and purchase acquisition/marketing programs
Provide pre-deal support for all Dispensing contract requests
Support field team in contract-related items and supporting analysis
Drive implementation of contracting and pricing strategies through day-to-day execution, as well as advising on potential new offers to meet market needs
Aim to protect Client interests (margin, risk, policy, etc.), escalating as needed to all levels of management cross-functionally
Drive contracts review/approval workflow process, ensuring appropriate process is in place and enforced, liaising with Business, Sales, Contracts Tier II or Legal as needed
Facilitate requests to management to offer non-standard pricing and/or offering
Coordinate post-deal activities and ensure smooth handover with post-deal team counterparts for implementation, depending on contract design
Drive process improvement projects – is there a better way?
Maintains high standards of professionalism and integrity
Qualification
Required
Familiarity with SAP CRM, and SalesForce is good to have, but experience working out of data systems that require extensive data analysis and accurate deliverables in a production environment is equally acceptable
Must have foundational Excel knowledge along with other MS applications like MS Word, PowerPoint, Vizio
Data Entry, Data Analysis, Sales Support, Administrative Work in a highly productive, highly demanding work environment
Communication, prioritization, high attention to detail, agility, and adaptability to an everchanging work environment
Excellent organizational skills
Good communication & analytical skills
Proficient in Excel and Microsoft Suite