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Buchheit Inc · 5 hours ago

Front End Customer Service Manager - Part Time

Perryville, MO

Full-time, Part-time

Onsite

Mid Level

Buchheit Inc is looking for a Front End Customer Service Manager to oversee day-to-day front-end operations. The role involves supervising team members, managing customer requests, and ensuring efficient operation of all front end activities.

Animal FeedBuilding MaterialConsumer GoodsE-CommerceHome and GardenRetail

Responsibilities

Implement customer service policies and procedures and communicate customer service standards

Direct the daily operations of the customer service team

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Ensure the necessary resources and tools are available for quality customer service delivery

Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service

Identify and implement strategies to improve quality of service, productivity and profitability

Coordinate with company management to support and implement growth strategies

Coordinate and manage customer service projects and initiatives

Ensure budget requirements are met

Evaluate and performance manage staff

Identify and address staff training and coaching needs

Balance cash drawer, and prepare deposit for financial institution

Basic accounting functions

Additional duties, as assigned

Qualification

Customer service experienceSupervisory experienceProblem-solving skillsBasic computer skillsInterpersonal skills

Required

Prior customer service and supervisory experience is essential

Must possess in-depth knowledge of customer service principles and practices

Must possess strong work ethic and interpersonal skills

Basic computer skills and product knowledge

Must be able to work a flexible schedule

Ability to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Effectively communicate with customers and employees, in-person and over the phone

Demonstrate initiative and effective problem-solving skills within the scope of the position

Maintain a pleasant and calm disposition under stress

Company

Buchheit Inc

We're not just another Home Center! Oh no, we're much, much more!! Buchheit has it all! Unlike all the home center chains we have much more to offer! With a complete line of farm products, work clothing, and the ultimate lawn and garden center, Buchheit is truly a one stop shopping adventure.

Founded in 1934