COMMAND MANAGEMENT SERVICES, INC. · 1 day ago
Cleveland- Military Customer Service Agent
Middleburg Heights, OH
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrCommand Management Services, Inc. is seeking a Military Customer Service Agent responsible for overseeing the MEPS Support Services Contract at the local level. The role involves coordinating with military representatives and hotel staff, managing applicant check-in and inspections, and ensuring service compliance as per contract specifications.
LogisticsSecurityTransportation
Responsibilities
Performs applicant check-in/orientation and checkout
Performs room, kitchen, meal and facility inspections
Forecasts daily support requirements
Communicates with military representatives and hotel staff
Resolves minor problems
Communicates with Regional Manager
Completes paperwork by entering information manually and electronically
Reconciles monthly charges and billing
Inventories company assets
Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
Other duties may be assigned
Qualification
Required
High school diploma or general education degree (GED)
Ability to read and interpret documents, write routine reports and correspondence and speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to solve practical problems and deal with a variety of concrete variables in situations
Ability to interpret instructions furnished in written, oral, or schedule form
Practical working knowledge of Microsoft Excel data entry, Microsoft Outlook Web Mail, PDF receipt and distribution (via email) and basic internet navigation
Ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
The employee is regularly required to use hands, talk and/or hear
The employee is frequently required to walk and sit
The employee is occasionally required to stand; stoop, kneel, crouch, or crawl and taste or smell
Preferred
Military or Department of Defense experience preferred
Ability to commute to Middleburg Heights, OH 44130
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
COMMAND MANAGEMENT SERVICES, INC.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase