Gateway Services Inc. · 6 days ago
Aftercare Consultant
California, United States
Full-time
Hybrid
Mid Level
3+ years expGateway Services Inc. is a company focused on maintaining and developing existing customer relationships. The Aftercare Consultant is responsible for optimizing revenue potential from current clients while also supporting the onboarding of new customers and achieving sales and retention objectives.
FuneralsPetSoftwareVeterinary
Responsibilities
Meet or exceed minimum Customer Retention goals for the territory
Meet or exceed minimum sales activity requirements
Meet or exceed Book of Business growth targets for the territory
Adopts and expertly uses the provided Customer Relationship Management (CRM) tools
Maintains and develops existing customers through appropriate and ethical methods to optimize service quality, business growth, and customer satisfaction and retention
Create deep and mutually beneficial partnerships with the operations team to develop service strategies
Identifies accounts where revenue may be decreasing and formulate strategies to reach out to these accounts and retain the customers
Monitors and anticipates competitive activity to position Gateway or Gateway-affiliated company (s) as the preferred vendor of choice at each presentation
Proactively conducts outbound customer outreach calls weekly
Maintains a high-profile presence in the market by conducting client care visits, turning a sales relationship into a long-term partnership
Take ownership of customer issues and concerns by ensuring that all messages are returned and addressed within the same business day
Maintains proficiency in sales knowledge and translates that knowledge into meaningful customer benefits as appropriate, including services, products, operations, and competitive strengths and weaknesses
Develop an annual territory sales and marketing strategy based on cascaded goals to accomplish sales targets and budget for the next fiscal year
Proactively conducts strategic account reviews with all assigned customers on an assigned basis in order to review service needs and usage trends
Assures all account issues for Key Accounts are followed up in a timely manner
Completes standard weekly and quarterly reports along with any ad hoc reporting requests on a timely basis
Organizes sales activities and uses geocoding to maximize productive time on the phone and in the field and ensure full coverage of the territory
Collaborate with the sales team to develop sales and services strategies
Participates in all sales training
Makes effective use of sales tools and collateral material
Qualification
Required
Candidate must live in the San Diego area
Previous industry experience, including understanding veterinarian clinics or the vet industry
Proven account management skills required to create, maintain, and enhance customer relationships
Experience with the Microsoft Office suite of products and strong internet skills
Must be comfortable working towards Key Performance Indicators (KPIs)
Must have a clean driver's record and own a vehicle in good operating condition
Excellent oral communication skills, comfortable in presenting complex topics in front of industry experts in one-on-one and group situations and presentations
Effectively expresses ideas through a variety of written communications (e-mails, reports, memos, etc.), demonstrating strong writing skills
Demonstrates attentiveness and the ability to understand and apply the oral communications of others to the selling situation at hand through active listening skills
Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond standard expectations
Maintains social, ethical, and organizational norms
Handle all situations (e.g. time pressure, deadlines, task difficult) with dignity and poise
Demonstrates an open mind and positive attitude while affecting others in a positive way. Displays enthusiasm and treats all prospects with respect
Must be able to work independently, think before acting, and make sound judgments
Works well in a team environment, always willing to assist other partners
Takes into consideration the feelings and needs of others in plans and actions
Schedules and plans daily activities by utilizing proper time management and allocation of resources
Gains agreement and acceptance of ideas, plans, activities, and recommendations
Can absolutely be counted on to meet deadlines, carry out tasks, and keep commitments
Creates a good first impression, commands attention and respect, and shows an air of confidence
Effectively gathers information for decision-making through questioning and active listening
Preferred
Three (3) years of account management experience is preferred
Post-secondary education, with a major or certificate/diploma in vet sciences, business, sales, and marketing, is strongly preferred
Company
Gateway Services Inc.
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation.
1001-5000 employees
H1B Sponsorship
Gateway Services Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Scott Hunter
CEO, Founder and Board Member
Recent News
Company data provided by crunchbase