BankIowa · 1 week ago
Client Servicing Teller
330 East 4th Street, Waterloo, IA, USA
Full-time
Onsite
New Grad, Entry Level
$15.10/hr - $16.10/hrBankIowa is a consumer banking institution seeking a Client Servicing Teller to perform client service and operational functions. The role involves providing courteous service to clients, assisting with banking products, and ensuring compliance with bank policies and procedures.
E-CommerceFinancial Services
Responsibilities
Greet clients by name in a friendly, courteous and professional manner
Maintain confidentiality of customer and bank information
Understand Personal and Business Deposit bank products and services to readily answer basic account questions to assist bank customers
Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services
Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products
Process wires
Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service
Solve client complaints to the client's satisfaction within BankIowa's guidelines
Process client's transaction requests accurately in compliance with established Best Practices
Utilize telephone etiquette techniques to professionally handle clients calls
Complete all specific client care duties as detailed on the CST training checklist
Respond to customer fraud issues following card procedures and ID Theft procedures
May be scheduled at another branch within the market as staffing needs warrant
Complete all Operational Duties as listed on the CST training checklist
Contribute to maintaining the professional appearance of bank premises and work areas
Follow bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy
Comprehend and comply with all pertinent Bank Secrecy/OFAC/CIP policies and procedures. Complete annual training. Maintain awareness of customer expected and unexpected transaction habits. Report all anomalies to Bank Secrecy Act Officer
Perform miscellaneous duties as requested by supervisor relating to the bank and its functions. Other duties may be assigned
Participate in client functions and community service events as a bank representative
Qualification
Required
High School diploma
Must be bondable
Benefits
Full Benefit package
KSOP
Company
BankIowa
BankIowa offers a wide variety of financial products and services to assist the needs of it's customers.
Founded in 1921
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alison Urbina
President, CEO
Brenda Lou Werner Willson
Chief People Officer
Recent News
Corridor Business Journal
2023-12-10
Company data provided by crunchbase