Yochana · 6 hours ago
Customer Support Specialist
Farmington, MI
Contract
Onsite
New Grad, Entry Level
$16/hr - $18/hrYochana is seeking an Automotive Agent / Automotive Customer Support Representative to join their team in Farmington Hills, MI. This role involves handling customer interactions related to automotive services through calls and emails, ensuring high levels of customer satisfaction and following company policies.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Bhaskar B
Responsibilities
Handle inbound and outbound customer calls in a professional and timely manner
Respond to customer inquiries via email and phone
Create, update, and manage tickets using a ticketing system
Document customer interactions accurately and follow up as required
Provide basic automotive-related support and guidance (training will be provided)
Ensure high levels of customer satisfaction by delivering clear and courteous support
Escalate issues to appropriate teams when necessary
Adhere to company policies, procedures, and service standards
Qualification
Required
Prior experience in customer support or customer service (mandatory)
Experience handling inbound and outbound calls
Strong verbal and written communication skills
Ability to manage multiple tasks and work in a fast-paced environment
Basic computer proficiency (email, systems navigation, data entry)
Preferred
Familiarity with ticketing systems (ServiceNow, Zendesk, or similar preferred)
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
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