X-Rite · 1 week ago
Customer Success Architect - Bilingual
United States
Full-time
Remote
Mid Level
$80K/yr - $115K/yr
3+ years expTraceGains, a Veralto company, is a global technology company that connects people and information to enhance business processes. The Customer Success Architect is responsible for ensuring successful onboarding and implementation of TraceGains solutions, consulting with customers to meet their needs and collaborating with internal teams to drive product adoption.
ElectronicsManufacturingMarketing
Responsibilities
Onboard customers and drive the initial implementation, standards and integrations while effectively managing customer expectations
Create and implement TraceGains products, standards, best practices, and services. Ensuring they meet the requirements of scalability, performance, and maintainability
Drive adoption of the TraceGains products within the customer base
Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including R&D, Sales, Marketing and Product
Develop methods of implementation strategy that allow for continuous improvement in customer satisfaction and retention rates
Build strong customer relationships from the user level to the executive sponsor
Other duties as assigned
Qualification
Required
Demonstrated ability to communicate fluently in Spanish and English, both orally and in writing, in professional settings
B.S. or B.A degree
3 to 5 years' experience in a client facing role
Previous experience consulting, and/or customer service/support skills
Translate and interpret complex information accurately between Spanish and English for internal and external stakeholders
Ability to be a positive team player, willing to grow and change
10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc
Preferred
Prior experience as a Customer Success Manager/Customer Success Architect and/or onboarding/implementing customers in a SaaS company is a huge plus
Experience in the Food and Beverage industry and/or Supply Chain experience is a plus
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
X-Rite
X-Rite is the global leader in color science and technology. It is a sub-organization of Veralto.
501-1000 employees
H1B Sponsorship
X-Rite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$155M2008-10-28Private Equity· $155M
Leadership Team
J
Jeff McKee
President X-Rite
Recent News
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