MO SCI · 2 days ago
Information Technology Support Specialist
Rolla, MO
Full-time
Onsite
Mid Level
3+ years expMO SCI, LLC is a world leader in high quality precision glass technology, providing specialty glasses to fortune 500 companies. The Information Technology Support Specialist will serve as the first point of contact for problem resolution, troubleshooting hardware, software, and network issues, as well as installing and configuring IT components.
BiotechnologyChemicalManufacturing
Responsibilities
Respond to technical support requests via help desk tickets, email, or in person
Troubleshoot hardware and software issues across desktops, laptops, and mobile devices
Set up and configure new workstations, peripherals, and user accounts
Assist with system updates, software installations, and patching
Maintain inventory of IT equipment and ensure proper asset tagging
Support network connectivity and printer functionality at the workstation level
Escalate unresolved issues to higher-level IT staff or vendors
Document troubleshooting steps, fixes, and frequently asked questions
Follow IT security and data privacy protocols
Performs such other duties as may be required or assigned by supervisor
Qualification
Required
The ability to perform multiple tasks
The ability to identify problems and opportunities relating to Software and Application Issues, Hardware and System Infrastructure, Network and Connectivity Problems, Data Security and Backup, System Setup, Configuration, and Maintenance, User Training and Technical Guidance, and Microsoft 365 PowerApps, PowerBI, and Office Suite
This functional position requires a self-starting, detailed-oriented person, able to interface with all employees and contractors
Must be able to prioritize assigned tasks
A High School diploma or G.E.D
The knowledge and skill requirements of the position include but are not limited to: Mathematical and communication skills (written and oral)
Computer literate with proficiency in Windows OS, Microsoft Office Suite, Microsoft Power Platform, and basic networking principles
Preferred
Bachelor's Degree in Computer Science, Information Systems
3 to 5 years of experience in Information Systems
CompTIA A+, Microsoft 365 Certified: Fundamentals, and CompTIA Network+
Benefits
401(k) with employer match
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid time off
Company
MO SCI
MO SCI is a world leader in high-quality precision glass technology working with many fortune 500 companies as their priority or sole provider of specialty glasses.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-09-20Acquired
Leadership Team
D
Delbert Day
Founder
Recent News
EIN Presswire
2025-09-19
2025-05-06
2025-04-14
Company data provided by crunchbase