Paylocity · 3 days ago
End User Computing Support Analyst
Pittsford, NY
Full-time
Onsite
Entry, Mid Level
$57K/yr - $75K/yr
2+ years expPaylocity is an award-winning provider of cloud-based HR and payroll software solutions. The EUC Support Analyst is responsible for providing Tier 2 support, solving technical problems for users, and managing assigned tickets while ensuring an exceptional end user experience.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Take ownership over issues, driving them to full completion (even when escalated) to learn from resolutions and grow your knowledge base
Know when and how to escalate an issue but do not transfer ownership simply because an issue is time consuming or beyond their technical ability
Ensure the communication of full resolutions to customers during incidents
Act as an escalation point for resolving more technically complex tickets
Plan and organize your work, effectively managing multiple projects/tasks at once
Meet deadlines and assist the team to meet all defined SLAs
Provide an exceptional end user experience
Work with the escalation team to solve technical issues
Qualification
Required
2-3 years' experience in corporate technical support, with experience in an enterprise environment
Competent technical knowledge of Windows 11, MAC OSX, Office 365
High School diploma required
Competent hardware troubleshooting experience
Competent technical knowledge of: Networking basics, Smartphone management, computer hardware components and troubleshooting techniques
Competent OS and application troubleshooting experience, including advanced understanding of active directory, computer imaging and software deployment systems
Experience creating internal customer computing documentation and/or training videos
Demonstrated ability to perform under pressure, and work on multiple projects/tasks at once, meeting deadlines while providing an exceptional end user experience
Demonstrated ability to effectively communicate highly technical functions to a non-technical audience
Competent analytical and problem-solving skills and ability to conduct research into issues and products as required
Experience handling escalated issue
Interested in staying current by learning about and applying new technologies
Able to work in a collaborative environment with a willingness to share your ideas
Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members
Excited to work on cutting-edge technology
Displays a natural curiosity within the technical space
Must be able to lift/carry up to 25 lbs
Ability to sit or stand for long periods of time
Detail work with hands such as pulling cables, making connections/terminations of wiring
Benefits
Medical
Dental
Vision
Life
Disability
401(k) match
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
5001-10000 employees
H1B Sponsorship
Paylocity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (22)
2022 (29)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2026-01-19
2025-11-10
Company data provided by crunchbase