Embassy Suites by Hilton LAX South · 11 hours ago
Front Office Manager - Embassy Suites-LAX South
El Segundo, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yrEmbassy Suites by Hilton LAX South is currently hiring an energetic and experienced Front Office Manager. This role is responsible for ensuring profitability and total guest satisfaction while overseeing front office operations and staff management.
Hospitality
Responsibilities
Insuring profitability, control costs and quality standards to ensure total guest satisfaction
Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue
Complies and prepares financial reports, including rate and availability calendar
Interviews, trains, supervises, counsels, schedules and evaluates staff
Provides leadership and guidance to Front Office staff ensuring consistent quality service is provided
Encourages a team spirit amongst staff members with leadership and guidance
Communicates effectively both verbally and in writing to provide clear direction to staff
Assigns and instructs guest service, front office, reservations and front desk agents in the details of work
Observes performance and encourages improvement
Uses creative management skills to solve problems
Ensures compliance with Hilton standards to ensure consistent high quality guest relations
Manages desk through times of stress, and emergencies
Resolves guest concerns, and implements resolution by using discretion and judgement
Greets customer immediately with a friendly and sincere welcome
Uses a positive and clear speaking voice, listens to and understands requests, issues, and situation from both guests and team members
Qualification
Required
Energetic and experienced Front Office Manager
Responsible for insuring profitability, control costs and quality standards to ensure total guest satisfaction
Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue
Complies and prepares financial reports, including rate and availability calendar
Interviews, trains, supervises, counsels, schedules and evaluates staff
Provides leadership and guidance to Front Office staff ensuring consistent quality service is provided
Encourages a team spirit amongst staff members with leadership and guidance
Communicates effectively both verbally and in writing to provide clear direction to staff
Assigns and instructs guest service, front office, reservations and front desk agents in the details of work
Observes performance and encourages improvement
Uses creative management skills to solve problems
Ensures compliance with Hilton standards to ensure consistent high quality guest relations
Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolution by using discretion and judgement
Greets customer immediately with a friendly and sincere welcome
Uses a positive and clear speaking voice
Listens to and understands requests, issues, and situation from both guests and team members
Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, speak and understand the English language to communicate effectively with guests and employees
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to analyze information and make effective judgements
Ability to access and accurately input information using moderately complex computer system
Benefits
Access to our pay when you need it through DailyPay
Health Insurance
Career growth and development
Team Member Resources Groups
Recognition and rewards programs
Go Hilton Travel discount programs
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degree, high school completion, English-language learning, digital literacy, professional certificates and more)
Company
Embassy Suites by Hilton LAX South
Nestled in the trifecta of beach, business, and boutiques, this all-suite hotel is only one mile from Los Angeles International Airport and Downtown El Segundo.
El Segundo, California, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase