HD Supply ยท 7 hours ago
Customer Service Representative I- 10:30am Shift (USABLUEBOOK)
Waukegan, IL
Full-time
Onsite
New Grad, Entry Level
$17.93/hr - $21.49/hr
0+ years expHD Supply is a division of USABlueBook, recognized for providing products and technical support for water and wastewater operators. The Customer Service Representative I will provide customer service by responding to inquiries regarding product selection and services, ensuring customer satisfaction and facilitating the sales process.
ConstructionHardwareHome ImprovementIndustrial
Responsibilities
Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
Performs necessary follow-up to ensure customer service expectations are met
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested
Uses computerized system for tracking, information gathering, and/or troubleshooting
Resolves customer issues including issuance of credit concessions
Refers complex, non-standard problems to supervisor
Qualification
Required
Proficiency with Microsoft Outlook/Word/Excel
Must be able to pass a background/drug test
High-Volume Call-Center Experience preferred
HS Diploma or GED strongly preferred
0-2 years of experience in area of responsibility
Benefits
Medical (with Prescription drug coverage)
Dental
Vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance
Company
HD Supply
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S.
10001+ employees
H1B Sponsorship
HD Supply has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (7)
2023 (11)
2022 (26)
2021 (13)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-11-16Acquired
2013-06-27IPO
Leadership Team
Marc Brown
Chief Executive Officer
Scott Bohrer
Chief Financial Officer
Recent News
2026-01-10
Company data provided by crunchbase