John Soules Foods · 1 day ago
IT Analyst
Valley, AL
Full-time
Onsite
Mid Level
3+ years expSoules Foods is a family-owned food company with nearly 50 years of history delivering on its promise of Great Food, Made Simple®. The IT Analyst serves as a frontline technical support resource for corporate and plant-based employees across multiple locations, ensuring reliable access to systems and providing support for hardware, operating systems, and business applications.
Food and Beverage
Responsibilities
Provide Tier 1–Tier 2 technical support via Freshservice ticketing system, phone, remote tools, and in-person assistance
Receive, prioritize, document, and resolve end-user incidents and service requests in Freshservice in accordance with SLA expectations
Escalate issues appropriately to higher-tier IT resources or vendors
Troubleshoot hardware, software, and connectivity issues using structured diagnostic and problem-solving techniques
Configure, deploy, and support Windows, macOS, and iOS devices including laptops, desktops, tablets, and mobile devices
Perform employee onboarding and offboarding, including device provisioning, account setup, access changes, and equipment recovery
Support and maintain Dell laptops/desktops, thin clients, Apple MacBooks, iPhones, and iPads
Assist with endpoint lifecycle management including imaging, replacement, refresh, and retirement
Administer and maintain user accounts, group membership, and access in Microsoft Active Directory and cloud identity platforms
Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
Assist with MFA, password resets, and access troubleshooting
Support Apple Business Manager workflows and mobile device management processes
Provide direct support for macOS and iOS devices used by leadership and sales teams
Troubleshoot mobile connectivity including Wi-Fi and cellular services
Support printing and labeling solutions including copiers, badge printers, and production label printers
Troubleshoot and support handheld and scanning devices used in plant operations
Provide on-site support in production and refrigerated environments as needed
Support conference room and collaboration technology including displays, audio/video systems, and conferencing platforms
Participate in a rotational 24x7 on-call schedule, typically one week at a time, approximately once per month (depending on team size), including nights, weekends, and holidays
Document procedures, known issues, asset information, and solutions within Freshservice to support operational consistency and accurate inventory records
Follow ITIL-aligned incident, request, and change management processes
Qualification
Required
Strong verbal and written communication skills with the ability to support both technical and non-technical users
Experience working in a corporate help desk or IT support environment
Proficiency with Microsoft 365 applications (Outlook, Teams, Excel, Word, PowerPoint)
Working knowledge of Windows and Apple operating systems in an enterprise environment
Familiarity with SharePoint, OneDrive, and Exchange Online
Understanding of wired, wireless, and cellular networking concepts
Basic knowledge of ITIL concepts and service management best practices
Exposure to ERP, QMS, or other enterprise business systems
Ability to work independently, prioritize tasks, and take initiative with minimal supervision
Associate or Bachelor's degree in Information Technology, Computer Science, Systems Administration, or a related field, or equivalent hands-on experience
Minimum of three (3) years of experience in an IT support, help desk, or systems support role is required
Ability to sit or stand for extended periods
Ability to communicate in person and by telephone
Frequent use of standard office equipment
Ability to lift up to 50 pounds
Ability to work in refrigerated production areas as required
Occasional travel between company locations as needed (estimated up to 10–15%)
Benefits
Paid vacation and sick time
Medical, dental, and vision insurance
401(k) with company match
Telemedicine services
Onsite clinics (Tyler and Valley locations)
Free annual health screenings
Short-term and long-term disability coverage
Life insurance
Company
John Soules Foods
John Soules Foods is a food & beverages company that provides chicken and beef products.
1001-5000 employees
H1B Sponsorship
John Soules Foods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
K
Keith Lewis
CFO and Executive VP
Recent News
Food Business News
2025-02-09
2024-11-12
Company data provided by crunchbase