Zinier · 6 days ago
Customer Success Consultant, US
Boston, MA
Full-time
Hybrid
Senior Level
5+ years expZinier is a company on a mission to empower frontline workers through technology. They are seeking a Customer Success Consultant who will act as a trusted advisor to ensure customers effectively implement and derive value from their platform, driving transformation and adoption across various organizational levels.
Artificial Intelligence (AI)Cloud ComputingEnterprise ApplicationsEnterprise SoftwareField SupportMachine LearningSaaS
Responsibilities
Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement
Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks
Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships
Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership
Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation
Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets
Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities
Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology
Qualification
Required
5-8 years in customer success, account management, or consulting within B2B SaaS; proven track record managing complex relationships and delivering measurable outcomes in fast-paced environments
Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences
Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, zoom in/out as needed
First-principles problem solver: Strong business acumen with grasp of operational metrics, ROI modelling, and data-driven decision making
Technical fluency and change management expertise: Understand product functionality, troubleshoot credibly with IT teams, and deploy adoption interventions that overcome resistance
Hustler mentality with customer empathy: Resourceful, persistent, opportunistic; genuine passion for customer success with comfort navigating complexity
Excellent communication and facilitation: Experience leading workshops, executive presentations, and training; ability to distil complexity into actionable insights
Be Hungry. Be Humble. Be Honest. And Hustle
Company
Zinier
Zinier offers a low-code field service automation platform that provides a combined power of humans and technology.
51-200 employees
H1B Sponsorship
Zinier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (2)
2021 (4)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
$120MKey Investors
ICONIQ GrowthAccel
2020-01-15Series C· $90M
2019-03-05Series B· $22M
2018-01-15Series A· $8M
Leadership Team
Andrew Wolf
Chief Product Officer
Recent News
Business Standard India
2026-01-20
Accel.
2026-01-10
Company data provided by crunchbase