Hollywood Casino at Charles Town Races · 21 hours ago
ASIAN CUISINE F&B HOST/HOSTESS
Charles Town, WV
Part-time
Onsite
New Grad, Entry LevelHollywood Casino at Charles Town Races is part of PENN Entertainment, an exciting industry focused on fun and career growth. The role involves greeting guests, providing superior customer service, coordinating dining room activities, and ensuring a high-quality dining experience.
GamingVideo Games
Responsibilities
Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus
Must deliver ACES Guest Service to every guest during each interaction
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs
Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits
Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
Must adhere to HCCTR as well as all Food and Beverage policies
Schedules dining reservations and arranges parties or special services for diners
Communicates guests’ comments, concerns to management
Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons
Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations
Assist in table clears and resets
Maintains guest information in Yelp or QSR system
Totals receipts, at end of shift, to verify sales and clears cash register
Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’
Maintains valid WV racing license, Food Handlers permit and TIPS certifications
Qualification
Required
Applicant must be at least eighteen (18) years of age to apply
High School diploma or general education degree (GED), Actively enrolled in High School or experience in lieu of education
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Must qualify for licensing with the West Virginia Racing Commission
Must be able to obtain proper Food Handler Certification
Must be certified in TIPS training upon hiring
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear
The employee frequently is required to reach with hands and arms and taste or smell
The employee is occasionally required to sit and stoop, kneel, crouch, or crawl
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions
Must be able to work in a smoke-filled environment
The noise level in the work environment is usually loud
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Casino at Charles Town Races
Hollywood Casino at Charles Town Races is a casino that provides table games, poker tournament, and slots.
Founded in 1993Charles Town, West Virginia, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Harris
VP of Finance / CFO
Kimberly Bowers
Senior Human Resources Business Partner
Recent News
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