Cafua Management Company, a Dunkin Franchisee · 7 hours ago
IT Field Technician
Methuen, MA
Full-time
Onsite
New Grad, Entry LevelCafua Management Company is the nation’s largest privately owned Dunkin’ Donuts franchisee, focusing on a People First culture. The IT Field Technician will ensure smooth operations of restaurant technology by installing and maintaining networking systems, providing technical support, and collaborating on technology initiatives across multiple locations.
BankingFinancial Services
Responsibilities
Install and maintain networking systems and infrastructure across multiple restaurant locations
Provide Level 3 technical support and troubleshoot complex networking and hardware issues
Run, reroute, terminate, and test network cables (Cat5e, Cat6, and fiber optics)
Reroute or replace existing cabling as needed for new installations, relocations, or system upgrades
Mount, configure, and install network hardware such as switches, access points, routers, and racks
Diagnose and resolve connectivity issues related to cabling, devices, or restaurant IT equipment
Perform network equipment setup for new store openings, remodels, and rollouts
Maintain accurate documentation of cabling routes, equipment configurations, and inventory used
Collaborate with the IT Director and other departments to support company-wide technology initiatives
Ensure all work adheres to company policies, safety regulations, and local building codes
Accurate, timely installations and store set-ups
Quick, clear support for restaurant teams
Reliable reporting and communication with leadership
A proactive approach to problem-solving and issue prevention
Qualification
Required
Strong understanding of structured cabling standards (EIA/TIA)
Proficient in reading blueprints, wiring diagrams, and network schematics
Skilled in using cable testers, tone generators, crimpers, and related hand tools
Excellent problem-solving and troubleshooting abilities
Strong communication and customer service skills, with the ability to interact effectively with restaurant teams
Ability to work independently, manage time effectively, and prioritize multiple tasks
Detail-oriented with a focus on accuracy, quality, and reliability
Physical ability to lift up to 50 lbs., climb ladders, and work in confined spaces as needed
Willingness to travel frequently to various restaurant locations, including occasional out-of-state assignments
Benefits
Comprehensive Medical, Dental, and Vision insurance to keep you at your best.
401K plan so you can sprinkle savings into your retirement.
Short & Long Term Disability, Accident Insurance, and Life Insurance to keep you covered.
Pet Insurance, because we know furry friends are family too.
Critical Illness Plan for peace of mind in unexpected times.
Discounted tuition program with SNHU to help grow your career.
Casual dress code so you can be yourself at work.
Paid Time Off so you can recharge and come back stronger.
Company
Cafua Management Company, a Dunkin Franchisee
With over 200 locations spanning 6 states, Cafua Management Company is the largest private Dunkin’ Donuts franchise in the US.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jaime Castañeda
CEO
Company data provided by crunchbase