Apply on Employer Site

Urban Sky · 6 hours ago

Information Technology Support Engineer

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $90K/yr

Urban Sky is a venture-backed aerospace startup that pioneers utilization of the stratosphere and reimagines the way humans view and analyze the earth. They are seeking an ambitious IT Technician to build and support a modern, secure IT environment, providing critical support across engineering, operations, and mission execution.

GeospatialMapping ServicesNavigationRemote SensingSmart Cities

No H1B

Responsibilities

Provide Tier 1 and Tier 2 IT support for employees, including troubleshooting hardware, software, and connectivity issues

Support Windows and macOS workstations (Linux familiarity helpful but not required on day one)

Assist with employee onboarding and offboarding, including device setup, account provisioning, and access removal

Manage and support users in Microsoft 365 (email, accounts, permissions, collaboration tools)

Help track, issue, and maintain IT assets (laptops, peripherals, shared equipment)

Troubleshoot common networking and access issues and escalate appropriately when needed

Document procedures, fixes, and known issues to help build a scalable IT knowledge base

Learn Urban Sky’s systems, security posture, and operating environment

Take increasing ownership of IT administration tasks, including user lifecycle management, device configuration, and access controls

Assist with maintaining on-site networks, servers, and shared compute resources

Support secure authentication, identity management, and endpoint security initiatives

Help implement and maintain security controls and documentation aligned with standards such as CMMC 2.0

Participate in compliance-driven IT processes, audits, and continuous improvement efforts

Contribute to improving IT reliability, documentation quality, and support workflows

Support office technology systems such as conference rooms and building security systems

Grow toward handling more complex troubleshooting, system changes, and infrastructure projects

Qualification

IT infrastructureNetworkingSecurityCloud-based applicationsMicrosoft 365Cybersecurity certificationsTroubleshootingPositive attitudeTeam collaborationDocumentation skills