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Mohegan Sun · 3 hours ago

Vip Host - novelle

Uncasville, CT

Full-time

Onsite

New Grad, Entry Level

Mohegan Sun is a premier entertainment destination, and they are seeking a Vip Host to manage reservations and provide exceptional service to guests. The role involves coordinating seating, answering guest inquiries, and promoting events to enhance the overall guest experience.

Gambling & Casinos

Responsibilities

Makes reservations via the Nightpro and Open Table systems

Coordinates all guest seating in accordance with front of house operations

Observes tables and keeps track of clean, dirty and occupied tables

Takes guest information and quotes accurate wait times and minimums

Assists in keeping general admission and VIP lines in order

Answers phones, assists guests and takes messages for management

Communicates effectively with sales and catering management regarding large party inquiries

Answers guest questions concerning restaurant and nightlife operations

Interacts with all guests and team members throughout service

Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations

Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition

Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet

Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events

Qualification

Guest service experienceCommunication skillsMulti-tasking skillsNightPro knowledgeOpen Table knowledgeOrganizational skillsWord proficiencyExcel proficiencyOutlook proficiencyAlcohol awareness

Required

Previous guest service experience

Excellent written and verbal communication skills

Excellent organizational and multi-tasking skills

Intermediate knowledge of Word, Excel and Outlook

Working knowledge of the NightPro and Open Table systems

Outlet-specific standard operating procedures

SMART alcohol awareness

Must be able to stand during an entire shift

Must be able to reach, bend and stoop for extended periods of time

Must be able to work in a fast paced environment with frequent interruptions

Must be able to work various shifts and flexible hours

Preferred

Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs

Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Property wide knowledge of Mohegan Sun for the purposes of assisting guests

Company

Mohegan Sun

Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States.

Founded in 1996