Horsepower Automotive Group · 12 hours ago
Technical Support Specialist-Automotive Aftermarket
Riverside, CA
Full-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrhpag is seeking a Technical Support Specialist-Automotive Aftermarket located in Riverside, CA. In this role, you will be responsible for troubleshooting product issues and ensuring overall customer satisfaction while collaborating with the R&D team to improve products for the Off-Road market.
Electric VehicleManufacturing
Responsibilities
Review and verify warranty inquiries alongside our Customer Service Team
Creating product inspection reports when needed
Appropriate and accurate follow-up to ensure complete customer satisfaction
Provide exceptional customer support for technical issues and questions related to our products via phone, email, and chat
Create and maintain user manuals, guides, FAQs, and troubleshooting documents for customers and internal use
Collaborate with customer service and marketing by providing technical insights, creating content, or participating in events and trade shows
Monitor customer satisfaction and proactively reach out to customers to ensure they are satisfied with their purchases
Provide valuable feedback and suggestions for improvements to the R&D team
Liaison between customer service and R&D for technical issues or product updates, ensuring the team stays informed and up to date
Review and analyze customer feedback to identify areas for improvement or potential new product offerings
Assist R&D in test fitments and installs of new products
Qualification
Required
Experience in technical customer support or a related technical field
Strong problem-solving skills and the ability to troubleshoot technical issues
Excellent communication and interpersonal skills, with the ability to engage and educate customers
Ability to work independently and as part of a team atmosphere
Proficiency in Microsoft Office Suite
Positive attitude
Team player
Collaborative mindset
Clear communication internally and externally
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Employee Discount Program
PTO
Company
Horsepower Automotive Group
Horsepower Automotive Group is a holding company for the aftermarket companies Addictive Desert Designs, and Rago Fabrication.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase